Support

I read every message. Most questions are about the download, so the answers are here first.

Write to me

Email support@themtbguide.com. Please include the email address you used to order. I answer within two working days.

I can't find my download

Your download link arrives by email a few minutes after your order. Look in your spam or promotions folder. If it is not there, write to me and I will send it again.

The book will not open

The PDF opens on any phone, tablet or computer. The EPUB opens in Apple Books, Google Play Books, the Kindle app (send it with Send to Kindle) and most e-readers. If one does not work, use the other.

Printing

Every page prints cleanly at home. The setup card, the pre-ride check, the pressure chart, the logs and the wall sheets are made to be printed.

Refunds

You have 30 days from your order. Email me and I will refund every dollar. You do not need to give a reason.

Your card statement

Your card statement will show the charge marked EBOOK.